Helpdesk Technician

Position: Helpdesk Technician
Location(s): Columbia, MD
Timeframe: Immediate

Dresner Group is looking for a Full Time Helpdesk Technician to join our growing team. This technician will primarily work from our Columbia, MD Headquarters with occasional onsite visits required to customer offices.

Job Responsibilities

• Deliver personalized IT infrastructure support for Dresner Group's customer base from a centralized facility using remote capabilities and leading-edge automation tools.
• Identify, troubleshoot, research, support and resolve customer IT issues.
• Escalate issues to appropriate technical personnel when necessary.
• Provide full support for Microsoft products and the network environment.
• Provide best-effort support for all applications.

Technical Skills Required

• A+ Certification or equivalent knowledge of computer hardware.
• Network+ Certification or equivalent knowledge of networking hardware and related telecommunications technologies.
• MCP or equivalent knowledge of Microsoft operating systems and networking fundamentals.

Personal Skills Required

• Must have excellent customer service skills in always putting the customer first.
• Ability to handle emergency situations in a calm and directed fashion, and lead teams in such situations as needed.
• Excellent written and verbal communication skills.
• Must posses exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.
• Strong attention to detail and deadline-orientated.
• Strong teamwork and interpersonal skills.
• Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project.

The Rewards

• Become a member of a leading-edge company using the latest IT tools and techniques.
• Experience an environment where continuous learning is encouraged and the pursuit for further certifications is supported.
• Team up with highly skilled technology professionals in a dynamic and supportive environment.
• Challenge yourself technically on a daily basis.
• Collaborate with an exceptional leadership team, each with a proven track record of success.
• Participate in the implementation and growth of customer support.
• Measure your success by how satisfied your customers are.
• Earn a competitive salary.
• Enjoy a comprehensive benefits package.

To Apply

Interested parties can email a resume and brief description of qualifications to hr@dresnergroup.com. If you are applying for a specific job, please note it in the header of your email. Dresner Group treats all resumes or inquiries received with the utmost confidentiality.

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