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Support Plan Details

MANAGEMENT

    GOLD SILVER BRONZE OPTIONAL
Remote Monitoring State-of-the-art, remote monitoring system. X X X  
Preventative Maintenance Preventative maintenance tasks will decrease downtime and keep security tight. X X X  
Reporting Automated systems will generate reports on items that threaten the performance, security, or integrity of your network environment. X X X  
Anti-Spam Provide optimum filter protection on all incoming email messages. X X   X
Patch Management Automatic testing, approval, and deployment of security and software updates to managed systems. X X   X
Spy-ware/Virus Protection Automatic testing, approval, and deployment of security and software updates to managed systems. X X   X
Off-Site Storage Managed backup and restoration of critical data remotely and automatically. Our mid-west data centers are SAS-70 and HIPPA compliant. X     X

SUPPORT

    GOLD SILVER BRONZE OPTIONAL
Remote Support (Incidents Per Month) DG support is only a phone call away. We'll connect to your PC remotely and work to resolve your problem right away. 3/mo 2/mo 1/mo  
Onsite & Remote Management Best-in-class management system to maintain and administer network systems remotely and provide rapid issue resolution. X X X  
Wellness Visits Periodic reports on the health of your network, potential risk issues, proactive maintenance and possible upgrades X     X
Asset Reporting Automatic daily scan of your network's hardware and software; for inventory purposes,changes, current assessment and future planning. X     X
Virtual CIO "Virtual CIO" will visit, as technical advisor, with your senior management team to review, plan and strategize your IT environment. X     X

SERVICES

    GOLD SILVER BRONZE OPTIONAL
Projects Provide project management from conception through delivery. Including network design, product procurement, upgrades, proprietary HW and SW implementation, WAN/LAN and VPN integration.       X
Relocations Provide consultation regarding the most efficient relocation of computer and phone systems, as well as, voice and data networks.       X
Cabling Professional network cable plant design and installation.       X
Product Procurement Provide configuration and order placement for servers, PC's, software, routers, switches, printers, peripherals from tier 1 manufacturers including Dell, Microsoft, HP, IBM, Cisco, 3Com, Watchguard, Sonic Wall and others.       X
Network Design Design computer network to meet current needs, possible upgrades and future growth; including cabling, connectivity and infrastructure.       X
Block Times Reduced-rate blocks of hours delivered by our Microsoft Certified Engineers to respond to incidents.       X