| MANAGEMENT |
|
GOLD |
SILVER |
BRONZE |
OPTIONAL |
| Remote Monitoring |
State-of-the-art, remote monitoring system. |
X |
X |
X |
X |
| Preventative Maintenance |
Preventative maintenance tasks will decrease downtime and keep security tight. |
X |
X |
X |
X |
| Reporting |
Automated systems will generate reports on items that threaten the performance, security, or integrity of your network environment. |
X |
X |
X |
X |
| Anti-Spam |
Provide optimum filter protection on all incoming email messages. |
X |
X |
X |
X |
| Patch Management |
Automatic testing, approval, and deployment of security and software updates to managed systems. |
X |
X |
|
|
| Spy-ware/Virus Protection |
Automatic testing, approval, and deployment of security and software updates to managed systems. |
X |
|
|
|
| Off-Site Storage |
Managed backup and restoration of critical data remotely and automatically. Our mid-west data centers are SAS-70 and HIPPA compliant. |
X |
|
|
X |
| SUPPORT |
|
|
|
|
|
| Remote Support (Incidents Per Month) |
DG support is only a phone call away. We'll connect to your PC remotely and work to resolve your problem right away. |
3 per
month |
2 per
month |
1 per
month |
X |
| Remote Management |
Best-in-class management system to maintain and administer network systems remotely and provide rapid issue resolution. |
X |
X |
X |
X |
| Wellness Visits |
Periodic reports on the health of your network, potential risk issues, proactive maintenance and possible upgrades |
X |
X |
|
|
| Asset Reporting |
Automatic daily scan of your network's hardware and software; for inventory purposes,changes, current assessment and future planning. |
X |
|
|
X |
| Virtual CIO |
"Virtual CIO" will visit, as technical advisor, with your senior management team to review, plan and strategize your IT environment. |
X |
|
|
|
| SERVICES |
|
|
|
|
|
| Projects |
Provide project management from conception through delivery. Including network design, product procurement, upgrades, proprietary HW and SW implementation, WAN/LAN and VPN integration. |
|
|
|
X |
| Relocations |
Provide consultation regarding the most efficient relocation of computer and phone systems, as well as, voice and data networks. |
|
|
|
X |
| Cabling |
Professional network cable plant design and installation. |
|
|
|
X |
| Product Procurement |
Provide configuration and order placement for servers, PC's, software, routers, switches, printers, peripherals from tier 1 manufacturers including Dell, Microsoft, HP, IBM, Cisco, 3Com, Watchguard, Sonic Wall and others. |
|
|
|
X |
| Network Design |
Design computer network to meet current needs, possible upgrades and future growth; including cabling, connectivity and infrastructure. |
|
|
|
X |
| Block Times |
Reduced-rate blocks of hours delivered by our Microsoft Certified Engineers to respond to incidents. |
|
|
|
X |
| |
|
|
|
|
|
Dresner Group, LLC