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Dresner Group has been serving the Columbia area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Four Cybersecurity Tools Your Business Needs

Four Cybersecurity Tools Your Business Needs

In 2020, conducting business has been hard enough to have to constantly worry that your business is going to be the victim of a cyberattack. Unfortunately, it is an issue that isn’t going away, and can be a truly devastating experience. 

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Are You Practicing Good Password Hygiene?

Are You Practicing Good Password Hygiene?

Passwords are not a modern invention by any stretch, but as we have dealt with them for so long, there are a lot of bad habits that many people have adopted. That’s why we felt that it was appropriate for us to call out some of these habits and discuss some better options for you to adopt.

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Tip of the Week: Bookmarking Your Google Documents

Tip of the Week: Bookmarking Your Google Documents

Productivity is always an important consideration when it comes to your business’ processes. That’s why, for this week’s tip, we’re going over how to boost your productivity by adding some of your G Suite documents into your bookmarks bar.

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Some Maryland Businesses are Straining Their Technology

Some Maryland Businesses are Straining Their Technology

Over the last couple of months, many Marylanders have been at the mercy of technology that wasn’t prepared to scale to pandemic-level proportions. Just one example is the Maryland Department of Labor website, which many users have needed to use in order to file for unemployment. While from an outsider’s perspective the site was designed to streamline the application process, the technology has been less than reliable for many people who are struggling to file, simply due to the massive number of users trying to access it at once.

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Understanding the Benefits of a CRM Solution

Understanding the Benefits of a CRM Solution

Business success is largely based on the quality of the relationships you develop with your prospects and clients. Of course, no relationship is ever easy, and they usually don’t number in the hundreds. To simplify things for you, we want to discuss a tool that provides a lot of benefits: CRM software.

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Protect Your Personal Information when Using FinTech

Protect Your Personal Information when Using FinTech

For decades you had to go into a bank to complete your transactions. Today, you can do most everything you need to do without stepping into one. Between online banking and now FinTech-fueled mobile apps more people than ever are avoiding the bank. In fact, a study from Bank of America found that 62 percent of people are now using some type of digital banking or financial services. Today, we’re going to give you a few ways you can protect yourself when using mobile banking apps. 

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How to Create a Useful Employee Handbook

How to Create a Useful Employee Handbook

If your procedures and policies aren’t currently documented, they need to be. A written policy and procedure guide can help keep your team up-to-speed on the expectations that you have of them. Consider it a quick and easy reference for your employees to use to answer their questions. In light of this, here’s some tips to keep in mind as you put together your business’ employee handbook.

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Automation is Everything for These Maryland Industries

Automation is Everything for These Maryland Industries

Nobody loves business buzzwords. From “growth hacking” to “synergy,” there are a lot of frequently used, overly vague terms that, when you get right down to it, just get in the way of getting things done.

That said, one term that you’ll often hear consultants and entrepreneurs alike shout from the mountaintops is automation, and automation is one buzzword that can have a massive impact on your business.

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Are These Technologies Protecting Your Operational Security?

Are These Technologies Protecting Your Operational Security?

With businesses slowly resuming their operations, it is effectively guaranteed that this process will be bumpy. However, this in and of itself presents an opportunity for these businesses to improve their operations for long-term benefits. Whether you are actively opening your doors or ramping up to do so, you need to have today’s technology supporting you and your activities.

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Have You Kept Up with Your Security Audits? You Need To, Especially Now!

Have You Kept Up with Your Security Audits? You Need To, Especially Now!

When a business undergoes a security audit, its IT security is evaluated to make sure that it has the proper protections in place to protect against the various threats that could strike. Now more than ever, it is important for any organization to be confident in their preparedness. Let’s discuss the importance of assessing your own organization’s security with audits, and how this benefits you.

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Tip of the Week: How to Effectively Communicate with Your Clientbase

Tip of the Week: How to Effectively Communicate with Your Clientbase

One of the most important things that your business needs to do—especially now—is to communicate with the clients you serve. To guide you into doing so to the best of your abilities, let’s go over some tips for you and your team to keep in mind pertaining to your communications.

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PCI Compliance 101

PCI Compliance 101

Does your business accept credit cards? Of course it does. Regardless of what industry you are in, your customers are now using payment cards for a large portion of their retail transactions both online and in-store. To protect consumers, there has been a compliance standard enacted by credit card companies. Today we will look at this standard.

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Storing Data Is More Complex than You Know

Storing Data Is More Complex than You Know

We all store data on our computers. Whether you have family photos and text documents on your home computer, or databases and on-premises applications running your entire business, data is typically stored in exactly the same way. If you knew how delicate your data actually was, you’d never let a single file exist in one place ever again. Let’s explore that.

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Technology Can be a Great Productivity Booster... When It Works

Technology Can be a Great Productivity Booster.. When It Works

Productivity is generally one of the top goals for a business, which is why there are so many technology solutions intended to increase your capability to work more productively. However, if these solutions don’t work as advertised, these businesses could quickly find themselves in a tough spot as their efficiency plummets. How can these deficits and delays be avoided?

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ALERT: Maryland Small Businesses Being Targeted by Phishing Attacks

ALERT: Maryland Small Businesses Being Targeted by Phishing Attacks

Being a small business doesn’t make you invisible to criminals on the Internet. You might think that being a smaller entity, serving only a local area, might not drive a lot of malicious attention to you, but it just isn’t the case today.

We have been observing a significant rise in reported phishing attacks from clients, prospects, and local businesses throughout Maryland. In fact, we’re not just seeing this happen in the larger cities, but the smaller, more rural areas as well.

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Tip of the Week: Four Tools to Improve Business Productivity

Tip of the Week: Four Tools to Improve Business Productivity

Today’s software solutions are generally built with a single goal in mind: productivity. Here, we wanted to go over a few tools that any business seeking improved efficiency in its operations should strongly consider, especially based on what the world has been experiencing recently.

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Social Media is Being Scrutinized

Social Media is Being Scrutinized

It’s probably fair to label social media as one of the greatest inventions of the 21st century. Nearly half of the world’s population are active users of social media; and, that number would almost certainly be higher if more people had access to unencumbered broadband. Over the past few weeks, however, one of the most utilized social media services, the microblogging website Twitter, has sparked some controversy after they added an amendment to a tweet sent by the U.S. President Donald Trump suggesting it contained “potentially misleading information”. Today, we’ll briefly discuss what this showdown with the White House means for social media companies. 

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For the SMB Returning to Work

For the SMB Returning to Work

Many states’ stay-at-home orders that are/were designed to mitigate the spread of the COVID-19 virus are now lapsing all over the U.S. As a result, business owners are re-opening their doors to a great deal of uncertainty. We have put together this guide to help the business owner understand that, even though you’ve finally been given the go-ahead, you have a responsibility to keep your staff and customers safe.

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Why You Need to Keep an Eye on Your Data

Why You Need to Keep an Eye on Your Data

When a company operates primarily via the Internet, there seems to be an inherent trust that their audience naturally has. There’s little-to-no doubt that all promises will be kept and that all data shared with them will be fully secured, but is this confidence appropriately placed? While we can’t speak to the promises these companies make, we can weigh in on some common data security practices.

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Tip of the Week: How to Effectively Task Out Goals and Assignments

Tip of the Week: How to Effectively Task Out Goals and Assignments

There is a lot that needs to be done in the typical business each day, and with so many steps involved in each process, it can be difficult to stay on track. Without the right information, it is basically impossible to remain productive. To help keep up your productivity and morale, we’ve put together a guide to help you task out your objectives for this week’s tip.

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Dresner Group
5950 Symphony Woods Road Suite 302
Columbia, Maryland 21044

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