Dresner Group Blog

Turnover happens in the business world. It’s just a matter of when and how often it happens, as well as how your organization responds to it. If your company fails to address certain parts of the turnover process, it could have negative consequences that must be addressed. We’ve put together three ways that you can be sure former employees do not cause you trouble when they leave, particularly in regards to staffing and cybersecurity.

Technology has always been ingrained in the operations of businesses to an extent, but it was only recently (in the grand scheme of things) that standard business technology such as desktops, server units, and other computing hardware really started to take off. That said, it’s now a staple, so your organization should be making informed decisions regarding any new hardware that you implement.

For many small businesses, the Point of Sale (POS) system is the main workstation. As a result, many of your business’ core processes run through it. If you aren’t taking advantage of some of the built-in features that most POS systems can provide, you may be leaving dollars on the table. 

Technology is often a source of struggle for small businesses, usually for one of two reasons. Either the strong IT leadership needed isn’t there, or there aren’t enough resources to support the level of IT management and maintenance that businesses need. Of course, there are other mistakes that can easily be made when it comes to a business’ technology management.

Many critics of a shorter work week believe that cutting the number of hours worked throughout the workday or work week could potentially lead to a decrease in productivity, but a new study from Iceland suggests that this simply is not reality. This study suggests that productivity should no longer be a cause for concern when it comes to a shorter work week, as its astounding results show what really happens when you reduce the number of hours worked without reducing pay.

If your business wants to improve operations, one way it can do so is with an in-depth knowledge base that encompasses its policies and procedures for anyone who might work for you or take advantage of your services. Businesses that are well-documented have a much easier time when it comes to onboarding new talent, and with a thorough enough knowledge base, customers and vendors will have an easier time working with you, too. Today we are discussing the different types of knowledge base systems and why they might be a good fit for your business model.

It’s no secret that software often does not work as intended. Developers frequently discover bugs and patch them out. The same can be said for security vulnerabilities. Despite the importance of these updates, small businesses often fail to implement these patches and updates in a timely manner, a practice which can lead to more problems down the road.

Business continuity is difficult to talk about for some business owners, specifically because no one likes to talk about the worst case scenario. What would you do if your business were to suddenly go through a disaster? Do you have a plan in place? If not, let’s talk about that. Here are some aspects of business continuity that you must consider. Remember; your company’s future depends on it!

From an employee’s perspective, one of the most frustrating issues that could be present in the workplace is leadership that proves to be inconsistent. This lack of managerial consistency can wind up causing some serious problems and is often demonstrated through a variety of repeated behaviors.

For all its benefits, remote work can introduce plenty of complications. These complications can easily make employees question a lot of things about their careers, including whether or not they should continue working for the same company they have been. This has been particularly the case amongst workers with children also in the home.

Working from home adds quite a few additional wrinkles into the workday, including a few that pertain to your team’s communicative capabilities. With many different people operating at their best through different forms of communication, establishing which of these forms best suits your needs is crucial. Let us consider some of the options you have, whether you’re fully investing in a future of remote operations, or simply planning a more hybrid approach as time passes.

Managed IT services have grown from a niche offering to a well-known concept in recent years, with many businesses already relying on outsourced IT services to some degree. In many ways, this only makes sense, as it allows businesses to enjoy access to services that would otherwise cost too much for them to independently adopt and support.

With businesses depending on technology more now than ever, it stands to reason that the collaboration solutions that are available would improve as demand increases. Today’s business needs a collaboration solution that allows them to communicate, manage tasks, and be a reliable solution for teams separated by more than just a wall. Let’s take a look at the modern collaboration tool and how they provide powerful benefits for the modern business.

When the Internet was established, it was a marvel. Now people could move information across the world in a matter of seconds. This is why the term “world wide web” was coined. Nowadays, there are literally billions of users on the Internet and the rules have had to be changed. This has some online services in conflict with government regulations and has an impact on how users are able to use the Internet. Let’s look at a couple of examples. 

AI has been one of the leading innovative topics to hit the technology world over the past couple of years. At first, people thought that AI was only the process of creating machines that will inevitably destroy the human race, and didn’t understand that algorithmic machine learning could have stark benefits for business and society. Today, AI can be found in all types of different pieces of software. Let’s take a look at a couple of ways AI is currently being used in business.

Considering that 2020 was… less than great for many businesses, it should come as no surprise that there will likely be difficulties that carry on for some time into 2021. Naturally, these difficulties will require some new ideas and fresh thinking to properly resolve, as well as an openness to adopting innovative technologies. Let’s look ahead to some of the IT challenges we anticipate that 2021 will hold for businesses.

Businesses of all sizes have been able to successfully overcome operational challenges by rethinking and adapting the technology they utilize. Let’s consider a huge example and look at what The Lego Group (as in the building blocks) has done to address some of their technological challenges with improved solutions—as well as how your business can do the same.

Since its widespread adoption, the telephone has proved to be a hugely beneficial tool for businesses of all kinds… despite the considerable costs that it can incur. Fortunately for your business’ budget, however, there is a far more cost-effective means for you to enjoy the benefits of telephony: VoIP, short for Voice over Internet Protocol. Let’s go over some of the reasons why VoIP is just a better option for any business.

For most people, the term tech support is pretty self-explanatory. The terms managed services and MSP… not so much. Let’s go over what makes managed services and what we do as a managed service provider so different from the IT support you may be used to. To start, we’ll review where the idea of an MSP came from, and end with what one like us can do for you.

When you see that we offer tech support, you almost certainly have an idea of what that means. However, upon hearing about our typical service delivery for the first time, many people are really surprised by how different our services—as a managed service provider—are. These differences are not an accident. Let’s go back in time a little while to explore how managed services came about, and what difference they could make for you.