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Dresner Group has been serving the Columbia area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: For Maximum Productivity, Try Sprinting

Tip of the Week: For Maximum Productivity, Try Sprinting

The value of productivity cannot be understated, especially in the workplace. While there are many methods people use to increase theirs, we wanted to share a specific approach with you for our tip: sprinting.

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Are You Leveraging these Invaluable Business Tools?

Are You Leveraging these Invaluable Business Tools?

Technology has enabled businesses to do more with less, although this isn’t always the best thing. Many small businesses simply feel that they don’t have the technology solutions that properly resolve their challenges. However, these solutions exist, and offer all the robust functionality that many businesses seek.

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Tip of the Week: Company Culture Can Be a Huge Business Strength

Tip of the Week: Company Culture Can Be a Huge Business Strength

When considering a business’ strengths, there is a tendency to focus on its more quantifiable aspects - it generates x dollars in revenue, or leverages advanced solutions a, b, and c. While these kinds of competitive advantages are valuable to have, it is also important to recognize how critical one of your more qualifiable strengths can be: your company culture.

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Tip of the Week: Proactive Maintenance Keeps Tech Running Smoothly

Tip of the Week: Proactive Maintenance Keeps Tech Running Smoothly

Whether they are expected or not, there will always be situations when your business incurs some damage or loss due to natural disasters, downtime, or other issues. You might find that a little preparation could have kept some of the disaster at bay, and it could honestly save you a ton in terms of lost time and resources. In fact, it could save your organization from the brink of disaster.

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Efficiency Is More Likely to Produce Business Success

Efficiency Is More Likely to Produce Business Success

Business can be tricky, especially if you’re good at it. It’s important to know when to be comfortable with your position without starting to feel complacent. If you fall into this trap, you’ll be running the risk of hindering your organization’s growth, potentially blocking any future successes.

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It’s Time to Delegate Your IT

It’s Time to Delegate Your IT

So, you’re a business owner, which says a lot about your personality. It says you’re a go-getter, unafraid of getting involved with almost anything that has to do with your business - which may be why you’re in the position you are today. However, that was then… this is now, and now you need to accept some of the benefits of delegation, after all there are only so many balls you can keep in the air.

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Shrug Off Downtime with Managed IT Services

Shrug Off Downtime with Managed IT Services

Do you know what can completely kill a business’ momentum? Downtime. Businesses of all types look for a myriad of ways to save themselves the headaches that come from significant downtime. One way that is sure to reduce an organization’s downtime is by having conscientious IT management and support at the ready. One problem with this is that it's typically costly to hire a team of IT professionals with the experience and knowledge to keep your technology up and running.

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Manufacturers Are Really Leaning on IT

Manufacturers Are Really Leaning on IT

One industry that most people wouldn’t necessarily consider to be IT-rich is manufacturing. With automation becoming a major point of emphasis for many businesses, IT has taken on a larger role for today’s small and medium-sized manufacturers. Today, we will take a long look at what the manufacturer’s IT needs are, and what solutions they use to help steer their company forward.

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How to Prioritize IT Without Getting Hands-On

How to Prioritize IT Without Getting Hands-On

As a business leader, you may often have to take on a few different roles: decision-maker, salesman, mentor, strategist, and often, tech support. While all of these responsibilities must be seen to, information technology support simply shouldn’t be in the boss’ purview.

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Have You Provided Your Staff With Enough Training?

Have You Provided Your Staff With Enough Training?

Technology training is something that all employees have to go through at some point in their career, whether they are a CEO learning how to use a new solution, or an end user that uses it every day. However, we know that your employees don’t necessarily have time to sit down for training, as they likely have other responsibilities that must be tended to. How can you make sure technology training is a valuable investment on your part?

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I Never Need to Call My Managed IT Provider, Do I Need Them?

I Never Need to Call My Managed IT Provider, Do I Need Them?

Business owners; ever sit down and run through all of your expenses and ask yourself (or your accountant) what you are actually paying for? We’ve been there. Technology expenses like hardware, software licensing, cloud hosting, management and maintenance, support, and service agreements all add up quickly and it makes it easy to question what you can trim to save money without sinking the ship, especially when you rarely need to call your current IT provider.

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Being Busy Doesn’t Mean You’re Being Productive

Being Busy Doesn’t Mean You’re Being Productive

Productivity is a key facet to our success. However, many offices seem to have an environment that focuses more on keeping busy than it does being productive. While they often intersect, these two statuses are very different. Here’s why.

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Why the ‘S’ Between MSP and MSSP is Important

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As a managed service provider, we often use the acronym ‘MSP’ to describe who we are and what we do. While this usually proves to be useful, it can get confusing when the term MSSP is thrown around as much as it is. While the two terms are very similar, the businesses they represent usually provide very different services. Today, we’ll explore what each term, MSP and MSSP, represents.

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Focus Your Technology on Producing Efficiency

Focus Your Technology on Producing Efficiency

Technology can go a long way toward helping businesses be more productive with their time, but only if the solutions implemented are right and proper for your organization. We’ll discuss three services that you can provide for your business that can maximize productivity with technology solutions.

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The Rise of Machine Learning for Small Businesses

The Rise of Machine Learning for Small Businesses

A.I. is one of those technologies that captivates the imagination with endless possibilities. You can’t turn your head these days without using something integrated with early artificial intelligence. Machine learning platforms, which are very rudimentary forms of A.I. are now being used to improve many of the tools a small business uses. Today, we will briefly go into what machine learning is and how small businesses are using it to their advantage.

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Your IT Wish List: How to Improve Your Business

Your IT Wish List: How to Improve Your Business

The holiday season is upon us, and with it comes the spirit of gift giving. Your IT department would certainly appreciate receiving a few gifts of their own to dabble with over the next business year. We’ve compiled a list of the best technology you can get your IT department to save them both time and resources.

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VoIP and Other Business Phone Options

VoIP and Other Business Phone Options

Telephones have been around for so long that nobody alive today lived in a time where they weren’t in use. While the general use for the telephone has remained the same, the major difference between older telephone systems and many of the telephone platforms available today is how they are deployed. Businesses have more options for telephone services today than they have ever had before, and with so many options at your disposal, we’re happy to help you weed out the right one for you.

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SMB Human Resources and Payroll Find a Home in the Cloud

SMB Human Resources and Payroll Find a Home in the Cloud

It’s no secret that cloud computing has become a major part of what most small businesses’ operations. One aspect of business administration that many businesses keep in-house is their HR department. Today, we’ll take a look at HR and payroll software, and how moving your business’ human resources department to the cloud is a good solution.

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You May Be Surprised What You Are Missing Without a Help Desk

You May Be Surprised What You Are Missing Without a Help Desk

Businesses these days rely on technology in order to function properly, but what happens when this technology doesn’t operate as intended? If your organization doesn’t have a dedicated help desk on-premise, you’re probably suffering from unnecessary downtime and technology troubles with no recourse.

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Why Your Business Needs to Define Its Ethical Code

Why Your Business Needs to Define Its Ethical Code

As the technology that businesses have available to them develops, so does the propensity for this technology to be used unethically. This has become especially apparent where data collection is concerned, and what that data is used for after it has been collected. How can you keep operations moving both productively, and ethically?

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5950 Symphony Woods Road Suite 302
Columbia, Maryland 21044

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