Baltimore businesses need to have a reliable and efficient network to stay competitive and prevent loss through downtime. With the increasing reliance on technology and the internet, businesses must ensure their network is always up and running. This is where network monitoring and support comes in.

Sometimes it can be easy to take cybersecurity for granted, especially when you consider that built-in security features are more powerful than they have ever been. Unfortunately, if you think that cybersecurity is something that ends with the built-in security of your desktops and laptops, then you’re in for a rude awakening.

For something as fundamental to a business’ processes as its Internet connectivity, it can be challenging to determine how reliable and fast your Internet connection is. We wanted to review the different factors that would impact the connectivity that your business gets.

As time passes and your business accomplishes great things, you might find yourself in positions where your network cannot handle its normal everyday workload. When there is so much network traffic and data transference, it can be difficult to identify where and why this slowdown occurs. What is a network bottleneck, and how can you resolve this issue?

Over the week of June 14, a lot of applications and websites experienced outages, creating problems for many companies until it was resolved. Not only did these outages create business continuity issues, they’ve also exposed just how vulnerable the Internet is to these kinds of issues. Let’s take a look at what happened.

One of the major shifts we’ve seen in business in 2020 is the establishment of the remote workforce. Stay-at-home orders brought on by the COVID-19 pandemic made it necessary for businesses to find solutions on how to securely transfer information from what could be unprotected networks. The virtual private network is a solution to this problem. Today, we will describe what a VPN is, what its primary use is, and how secure it really is for secure file transmission. 

Patients and hospital visitors have come to expect Wi-Fi internet access. It’s no longer seen as an extra convenience, but a requirement for the comfort and confidence of your patients. That said, it’s your responsibility to provide reliable Wi-Fi access that is reasonably fast, secure, and easy to sign into.

It hasn’t been too long since connectivity required an actual physical connection between the connecting endpoints, making a wired connection the de facto option for businesses. However, now that wireless connectivity is so widely available, businesses now have a choice… but which is the better option? Let’s compare some of the pros of each to make the answer a little clearer.

With the amount of technology that the modern business relies on today, each business needs to maintain comprehensive documentation outlining it. As a managed service provider, we can provide an expert perspective on what needs to be included in this documentation. Let’s get into it.

It’s true that Voice over Internet Protocol (VoIP) is probably going to be cheaper than using an enterprise phone system through your regional phone company. While cost reduction is a good reason to choose a service, VoIP does much more than just reduce communication costs. Implementing a VoIP platform also presents a lot of solid options that can help your business be more efficient and productive. 

The Internet has expanded people’s ability to do business, and with it has spurred on a series of innovations that have effectively changed the world. With today’s businesses almost assuredly spending on at least one cloud-based solution, and with mobility eking into almost every business in one form or another, the demand for more bandwidth is something most businesses are wrangling with. Today, we’ll describe what having enough bandwidth means.

Small and medium-sized businesses (SMBs) simply don’t have the large budgets that come with running an enterprise, and because of this, many of them have trouble affording IT maintenance and management. In a similar sense, these smaller organizations struggle with planning out an IT infrastructure. Does your business have a plan in place?

There’s a big reason why phishing is a primary threat to businesses, and it’s because this method gives hackers a relatively risk-free way of gaining access to a network or other resources. Even being aware of the issue is often not enough to prevent it, as hackers are known to get quite aggressive and crafty with their phishing campaigns. If only a fraction of the 57 billion phishing emails that go out every year are taken seriously, hackers make quite a bit of profit off of users.

There are plenty of small irritations to be found in the office, from a pot of coffee that someone neglected to refill to the sound of a squeaky chair under the office fidgetier. However, none are quite as infuriating (or as detrimental to productivity) as an inconsistent Wi-Fi signal. What makes the Wi-Fi so spotty, and how do you resolve that?

Businesses of all sizes have come to depend on their IT for productivity. IT administrators that constantly monitor their network and infrastructure reduce downtime, leading to higher resource availability. With the increasingly complex makeup of an organization's network this becomes quite the task.

The Internet of Things is a bit of a paradox in and of itself. It has been leveraged to accomplish great things, but at the same time, it can be used in a way that can create considerable problems. However, innovations have proven that the IoT isn’t going anywhere, anytime soon, especially now that it can use the devices that we carry in our pockets.

The Internet is an amazing tool, only bolstered by our ability to access it wirelessly - but what do you know about the devices that allow us to access it, namely, modems and routers? Do you know what each does? For today’s tech term, we’ll dive into exactly that.