Senior Service Desk Engineer


Full Time


Bachelor's Degree


IT Team


Mid Career (2+ years of experience)

Work city:

Columbia, MD



We are looking for team players to join our Global Service Desk. If you enjoy problem solving and want to take on new challenges in a fast-paced environment, then this is the job for you! Service Desk Engineers play a central role in our success and are at the core of our service offerings. Our ideal team members strive to provide a high-level of customer service and have a passion for technology with a demonstrated willingness to learn more.

In this position, you will:

  • Take ownership of customer incidents and requests by providing telephone, remote, and email support to our clients and logging incidents and requests.
  • Serve as a technical escalation point of contact for Service Desk Engineers.
  • Perform advanced Firewall, Windows Server, and Exchange Server configuration and troubleshooting.
  • Execute SSL Certificate configuration and troubleshooting.
  • Perform VMWare and VoIP troubleshooting and advanced Citrix troubleshooting.
  • Troubleshoot issues related to Microsoft Office Applications and Microsoft Office 2007-2013.

The ideal candidate will have:

  • 4+ years of related experience.
  • Advanced hands-on experience with the following technologies: Windows Server, Exchange Server, Small Business Server, Active Directory, Citrix, Firewalls, DNS, DHCP, VMWare, Office365, Mac, SSL, VoIP, Microsoft Office Applications and Microsoft Office.
  • The ability to communicate clearly: you can explain just about anything to anyone and you’re comfortable communicating with clients over the phone and in writing.
  • Strong customer service skills and a passion for creating an un-matched customer service experience.
  • The ability to deliver excellence independently and collaboratively.

A Rockstar candidate will have:

  • A Bachelor’s Degree or Master’s Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, or 4+ years of related experience and/or training or equivalent combination of education and experience.
  • Availability to work flexible hours is strongly preferred.

Preferred Certifications:

  • CompTIA: A+, Network +
  • Microsoft: MTA, MCSA-Office365, MCSA-Windows Server, MCSA-SQL Server, MCSE-Server Infrastructure, MCSE-Exchange Server
  • Cisco: CCNA
  • Citrix: CCA
  • VMWare: VCP-5.0

Dresner Group is an Equal Opportunity Employer.

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  • (410) 531-6727
  • 8600 Foundry Street, Suite 302
    Savage, Maryland 20763

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