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Dresner Group has been serving the Columbia area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Mitigate Unhappy Online Opinions

How to Mitigate Unhappy Online Opinions

As nice as it would be to always please everybody with your business services, it just isn’t going to happen. Sooner or later, you’re going to encounter someone who isn’t pleased, and they’re going to have the capability to do some damage to your reputation. Fortunately, there is a way you can mitigate this damage.

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Is Your BYOD Strategy About to Backfire?

Is Your BYOD Strategy About to Backfire?

Bring Your Own Device, or BYOD, has become a very popular option for businesses seeking to save a bit of their budget on obtaining and maintaining devices for their employees. While this is an economically commendable practice, it has the potential to generate risks for your business if left unchecked. Let’s discuss the pros and cons of BYOD, and how you can make it work for your business.

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Tip of the Week: How to Encourage a Good Team Dynamic

Tip of the Week: How to Encourage a Good Team Dynamic

Collaboration is an invaluable part of any modern business’ success, which means that teamwork is an essential skill for your staff to have. Unfortunately, teamwork isn’t always the easiest thing to achieve in the office. There are, however, ways that you can promote it among your workforce. For this week’s tip, we’ll discuss a few ways how.

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Considerations for Your Business’ Collaboration

Considerations for Your Business’ Collaboration

With business moving faster than it ever has before, it seems to be a no-brainer that collaboration is something that your business needs to focus on to remain competitive. Fortunately, there are many technologies and strategies that can be leveraged to help your business keep its collaborative and communicative efforts front-and-center.

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How to Use YouTube’s Full Capabilities for Your Business

How to Use YouTube’s Full Capabilities for Your Business

We all know how to use YouTube… find video, click video, watch video. Simple, right?

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Tip of the Week: Bandwidth Questions

Tip of the Week: Bandwidth Questions

Consider the following question: is your business’ Internet connection feeling a bit sluggish lately? If you haven’t examined your bandwidth since you started your business, then there’s a chance that you aren’t being as productive as you could be if you took a closer look at it. We’ll discuss some ways you can make the most of your IT solutions with proper bandwidth.

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Three Ways to Be More Productive

Three Ways to Be More Productive

Many people can find it challenging to constantly remain productive, which is only understandable. Nobody can be firing on all cylinders all the time. However, this doesn’t mean that there aren’t ways that you can optimize your productivity. Here, we’ll review three general approaches to improve your productivity, with examples describing how to enact each.

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Get More Out of Your Organization’s Meetings

Get More Out of Your Organization’s Meetings

Meetings rarely go as planned. The issue is that meetings generally aren’t planned as well as they can be, meaning that they run the risk of going on longer than necessary. If you find your meetings could be managed more efficiently, then read on; we’ll discuss three tips that you can use to improve the quality of your meetings.

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Tip of the Week: 4 Tech Questions, Answered

Tip of the Week: 4 Tech Questions, Answered

Have you ever thought about why we use certain techniques to get the most out of our technology? Believe it or not, there is often a rhyme and a reason for why certain tactics are most useful for business technology solutions. We’ll try to get to the bottom of some of the strangest questions you might have about how to use your business technology.

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Step Away to Avoid Burnout

Step Away to Avoid Burnout

When someone tells you to recharge your battery, how do you interpret it? In today’s increasingly digital office, you might misinterpret this statement as charging your laptop or smartphone, but in reality, we’re talking about your internal battery. If you constantly find yourself exhausted from your work, perhaps you should take some time to reevaluate priorities and destress a little bit.

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Tip of the Week: Prepare for These Disaster Recovery Challenges?

Tip of the Week: Prepare for These Disaster Recovery Challenges?

While it would be nice, not all troubles concerning your data are resolved once a disaster has passed - even if you have a strategy in place. There’s still the matter of having the right strategy, and having it configured correctly. Here, we’ve listed a few considerations you should take regarding your backup (preferably before you need it) to make sure you’re properly prepared.

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Clearing Up a Few Common MSP Misunderstandings

Clearing Up a Few Common MSP Misunderstandings

Let’s be real: the title “managed service provider” doesn’t cast much insight into what we do on a daily basis. Even when people understand what we do, there are a lot of parts that confuse them and lead them to false conclusions. As a result, we wanted to take a few minutes and go over what it is that we do for our clients.

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How You Can Get Microsoft Office Certified

How You Can Get Microsoft Office Certified

There are many reasons, both personal and professional, that you may want to consider adding a few certifications to your expertise. Today, we’ll discuss how you and your staff can become certified Microsoft Office Specialists on Microsoft Office 2016, and why you may want to consider doing so.

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The Benefits of Data Backup Far Outweigh the Costs

The Benefits of Data Backup Far Outweigh the Costs

Businesses don’t like to spend money on solutions they don’t need. You’d rather make sure you hit payroll, dish out Christmas bonuses, and have something left over to grow. With this in mind, a business that doesn’t properly back up their data might not get a chance to make payroll, dish out bonuses, or even keep their doors open. Data backup isn’t something to skimp on, because when the time comes, it can mean disaster for your business.

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8 Data Backup Terms You Should Know

8 Data Backup Terms You Should Know

Data is an asset, there’s no getting around this fact. Therefore, your business needs to consider it important enough to protect with a data backup and disaster recovery solution, as even something unlikely, like a natural disaster or hacking attack, could place your organization in peril. We’re going to take a look at some of the different kinds of data backup and disaster recovery you can expect to see, as well as four terms that you should understand.

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Tip of the Week: 5 Windows Tricks

Tip of the Week: 5 Windows Tricks

The Windows 10 operating system is the most common operating system for business use, which is what makes it surprising that so few know how to adjust its appearance to suit their preferences. For this week’s tip, we’ll go over a few ways to adjust what you’re seeing and/or looking at for maximum productivity.

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The Right Data Recovery Strategy Is Important to Protect Your Business

The Right Data Recovery Strategy Is Important to Protect Your Business

Data recovery is a major consideration that every organization that depends on data has to plan for as a part of their business continuity strategy. Since there are so many ways that businesses can lose data, there needs to be a plan to recover data for any possible reason. Today, we will take a different look at operational data loss and talk about how your organization should consider strategizing data recovery.

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Server Room Best Practices

Keeping server room cold

Last time, we gave a brief primer about proxy servers. This time, let’s discuss best practices for maintaining one of the most critical rooms in your office, your server room (or closet). If you don’t consider your server room critically important to the survival of your business, you should. Remember, the majority of companies that lose their data go out of business, and an overheated server is a sure way for that to happen.

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Tip of the Week: Avoiding Scams

Tip of the Week: Avoiding Scams

Uh oh. One of your employees sat down at their workstation and was presented with a pop-up telling them that Microsoft has detected a fatal issue with their workstation, and if they don’t let someone remote in to fix it, all of their data will be lost. This could be a serious problem… especially if your employee falls for this scam and lets in a threat.

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Know Your Tech: A/B Testing

Know Your Tech: A/B Testing

A key component to effectively attracting your audience is to better understand their preferences. Even the most seemingly insignificant change, like changing the color of the buttons on your website, can have a major impact on how effective your materials are. Fortunately, through a process called A/B testing, observing the impact of these changes is somewhat straightforward.

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Columbia, Maryland 21044

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