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Dresner Group has been serving the Columbia area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.
Dresner Group has been serving the Columbia area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Know How Much is Needed to Ensure Your Business’ IT

Know How Much is Needed to Ensure Your Business’ IT

It’s fair to say that, across the board, times have been particularly tough as of late for businesses. On top of businesses having to fight through the socioeconomic crisis created by the COVID-19 pandemic and the supply chain issues, they also have to juggle more data than ever.

In short, businesses need reliable and cost-effective ways to manage their critical technologies.

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Is Your Network a Ticking Time Bomb?

Is Your Network a Ticking Time Bomb?

Cybersecurity is not easy to manage, and even professionals have their work cut out for them against modern threats like ransomware and other high-profile security threats. Today, we want to educate you on some of the terminology used in cybersecurity, namely the relationship between a vulnerability and an exploit, as well as what you can do to keep the risks associated with both relatively low.

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Baltimore Businesses; It’s Time To Invest In Your Technology

Baltimore Businesses; It’s Time To Invest In Your Technology

Baltimore businesses don't have to go it alone when it comes to gaining the technology support your business needs. Take a moment to learn how managed IT can give your organization the tech support it needs to remain on top.

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Tip of the Week: An Easy Way to Remove Duplicate Values in Excel

Tip of the Week: An Easy Way to Remove Duplicate Values in Excel

How much do you know about Microsoft Excel? There are loads of features that most users aren’t aware of, one of which is the ability to remove duplicate values in columns. Let’s walk you through this process so you can more easily compare data sets between two or more columns within your spreadsheets.

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4 Critical Technologies All Small Businesses Need

4 Critical Technologies All Small Businesses Need

One of the best things about technology is that it does quite a bit to level the playing field. Smaller businesses can effectively do the work of larger enterprises because they have access to similar technologies. Additionally, technology goes a long way toward helping businesses manage their customer relationships, a key component to any revenue-seeking endeavor. This month we thought we would put together a list of four technologies every small business can use to manage their business and compete in their market.

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Some of the Biggest Lessons We’ve Learned From 20 Years in Business

Some of the Biggest Lessons We’ve Learned From 20 Years in Business

When you’ve been doing business for a while, you pick up a few things. We’ve been around for (as of this writing) twenty years now and have resultantly learned quite a bit—and, since we’re in the business of helping other businesses grow, we figured we’d share a bit of what we’ve learned.

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Is Innovation Slowing to a Point of Concern?

Is Innovation Slowing to a Point of Concern?

Innovation is a driving force behind business, and it has been for essentially the entirety of human existence. The pandemic has brought about an era where businesses are producing solutions that have many new features, but these features don’t necessarily enhance or add anything to the customer experience. Let’s examine how this desire to stay profitable flies in the face of true innovation and doesn’t provide useful or practical products to consumers.

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Here’s What Effective Collaboration Looks Like

Here’s What Effective Collaboration Looks Like

In order to produce the results that your business’ customers demand, it is essential that your team work together. This collaboration comes in several forms, but if one person struggles, it can be a dire development for any project or service delivery. This month we thought it would be useful to outline what effective collaboration looks like and give you some insights into how technology fuels most of your business’ collaborative efforts.

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Social Networking Sites are Far From Immune to Cybersecurity Threats

Social Networking Sites are Far From Immune to Cybersecurity Threats

One of the more overlooked parts of cybersecurity attacks involves social media and social engineering tactics targeting it. If you’re not careful, you could be putting yourself at risk of attacks through social media. How can you ensure that your staff members are keeping security at top of mind even when using social media? Let’s find out.

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Baltimore Businesses Need Security Awareness Training in 2022

Baltimore Businesses Need Security Awareness Training in 2022

Cybersecurity is an important consideration for all businesses—including the over 13,000 private businesses and 420 government establishments that were operating in Baltimore City as of 2020. This has unfortunately been reinforced a few times in the recent past, with many businesses having been the victims of rampant cyberthreats. Let’s review what some of these events have been, and what modern organizations should be teaching their employees to help avoid these issues.

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Three Hypothetical Physical Security Scenarios

Three Hypothetical Physical Security Scenarios

Physical security is an important consideration for the modern business, and when we say “the modern business,” we mean it inclusively. Let’s take a few moments to explore how physical security solutions can benefit three very different workplace environments.

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Employee Spotlight: Jason Worley

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We are lucky to have a team of skilled and talented people working for us here at Dresner Group. As our services would not be available without them, we thought it was only fair to give our team members the recognition they deserve and help you get to know them a little better. Here, we’re directing your attention to a new employee Jason Worley, one of our service desk managers.

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What Are Browser Cookies, Anyways?

What Are Browser Cookies, Anyways?

What do a bakery and a web browser have in common? Both have cookies—but, what are browser cookies, and what do they do? Let’s take a few moments to explore the concept of the browser cookie and what their function is.

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When Working Remotely, Cybersecurity Has to Be a Priority

When Working Remotely, Cybersecurity Has to Be a Priority

Cybersecurity is something that must be reinforced both in the office and out of the office for your remote employees, and it’s unfortunately quite difficult to maintain. Let’s take a look at the unique circumstances surrounding the remote worker and how you should reinforce security best practices for them, even if they are not physically present in the workplace.

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Enhance Your Business’ Customer Relationships with these 3 Technologies

Enhance Your Business’ Customer Relationships with these 3 Technologies

Your relationships with your customers and clients are reliant on one thing more than any other: communication. In order to optimize this communication, many businesses are leveraging technology solutions, and are enjoying a variety of operational benefits as a result. The question is: Is your business one of them?

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Doing These Three Things Can Help You Control Your Printing Costs

Doing These Three Things Can Help You Control Your Printing Costs

If your business is trying to limit costs, then printing should be one of the first things you look at. Paper documents have historically been important for businesses, but they take up a ton of space in the office and are incredibly difficult to regulate effectively. Let’s go over how you can decrease the resources you spend on printing and maximize efficiency elsewhere in your paper practices.

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Vendor Management is a Challenge You Don’t Need to Tackle Alone

Vendor Management is a Challenge You Don’t Need to Tackle Alone

Any successful business likely has some kind of relationship with at least a few vendors as it likely depends on their services and available technology and supplies. Having said that, it can be truly challenging to juggle all these providers. How is it that this challenge can be overcome?

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Proactive Maintenance Improves Any Business

Proactive Maintenance Improves Any Business

Every organization depends on their information systems to be up and available when they need them. Some businesses simply can’t function at all without them. When a business inevitably needs to patch their software or perform other maintenance, it can cause problems when employees need these systems to be available. This month, we’ll talk about the strategy behind proactive IT maintenance and how it helps businesses avoid downtime in multiple ways. 

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Getting Your Staff Ready to Collaborate Can Significantly Help Your Business

Getting Your Staff Ready to Collaborate Can Significantly Help Your Business

No business can be successful without collaboration. As such, businesses invest heavily in tools which facilitate effective collaboration for their employees. Let’s take a look at some of the variables that can contribute to an effective collaboration strategy, as well as how you can promote collaboration in the workplace.

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The 5 Essential Features to Seek from a Conferencing Platform

The 5 Essential Features to Seek from a Conferencing Platform

These days you’d be hard-pressed to find a company that is not equipped to handle video conferencing in some way. The pandemic led many organizations to adopt these platforms, and as a result, these platforms have seen a dramatic increase in functionality and capability. We’d like to discuss some of the best features that your organization can take advantage of with video conferencing solutions.

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