Dresner Group Blog

There is no denying that the COVID-19 pandemic has caused some major operational shifts in how most businesses conduct themselves and their processes, with many of these shifts relying on technology solutions. While there’s still no telling for certain how much longer these conditions will persist, we predict that many businesses won’t abandon these solutions once the present danger has passed. Let’s discuss why we have this expectation.

Video surveillance is nothing new to the business world. However, due to the current crisis and the resulting need for social distance, businesses are either understaffed or empty. Moreover, with a reduction of foot traffic to unofficially ‘keep an eye out,’ many owners feel their physical location is isolated and may be vulnerable. Fortunately, digital surveillance can provide business owners with peace of mind.

Okay, time for some real talk: There is no denying that 2020 has held a few unique challenges for everyone who runs a business. Economic challenges, political tensions, and an honest-to-goodness pandemic have all thrown us all for a loop. As a result, it is important that businesses all adjust their technology priorities to survive. Let’s discuss these priorities, and how they will need to shift. 

If your procedures and policies aren’t currently documented, they need to be. A written policy and procedure guide can help keep your team up-to-speed on the expectations that you have of them. Consider it a quick and easy reference for your employees to use to answer their questions. In light of this, here’s some tips to keep in mind as you put together your business’ employee handbook.

In uncertain times, one of the most important things for any business to do is to stay the course—albeit in an adjusted fashion. To help, we’ve put together a few key practices to work positively to achieve this end.

When a budget comes into play, it is important to remember that there are a few ways that you can adjust it beyond eliminating line items. For instance, you can instead optimize some of the most egregious financial requirements your technology has--its support costs--by translating the unpredictably variable costs you likely deal with now for your support, to the much more sustainable agreement that a managed service provider will operate through.

Contracts are a huge part of doing business. The practice is as old as the legal profession. You’ll be hard pressed to complete a transaction where money changes hands where there isn’t a document outlining the specifics of the liability each party takes on by entering that financial agreement. We call them receipts, but in retail, they are a signed contract. 

Since 2000, the International Association of Cloud and Managed Service Providers -- also known as MSPAlliance -- has helped its members improve their capabilities as managed service and cloud service providers, while also promoting good service practices among Cloud and Managed Service Providers. As membership requires adherence to a strict code of ethics as well as an internal set of best practices, working with a member like Dresner Group provides the assurance that a consumer can expect high-quality and transparent services.

Do you know what drives me crazy? It’s the fact that, of all the lists of things you can do to improve your business and boost your productivity and optimize something or other… it seems there's not much to be said about how your employees factor in.

In 2018, Amazon was struck by a considerable attack, with hackers taking funds from approximately 100 seller accounts, according to a Bloomberg report. Between May and October 2018, Amazon sellers were struck approximately 100 times, draining funds from the seller control platform to augment their own funds. According to the investigation, the first fraudulent transaction took place on May 16, 2018, with an undisclosed amount being stolen. The hackers utilized phishing attacks in order to scam their targets.

We’re proud that we can say that there are many local businesses that know us for the specific work that we’ve completed for them. We’ve resolved a lot of specific IT shortcomings for them, but we also want to make sure that people know what we do as a managed service provider. That’s why we’re getting back to basics.

When considering a business’ strengths, there is a tendency to focus on its more quantifiable aspects - it generates x dollars in revenue, or leverages advanced solutions a, b, and c. While these kinds of competitive advantages are valuable to have, it is also important to recognize how critical one of your more qualifiable strengths can be: your company culture.

As nice as it would be to always please everybody with your business services, it just isn’t going to happen. Sooner or later, you’re going to encounter someone who isn’t pleased, and they’re going to have the capability to do some damage to your reputation. Fortunately, there is a way you can mitigate this damage.

As a business leader, you may often have to take on a few different roles: decision-maker, salesman, mentor, strategist, and often, tech support. While all of these responsibilities must be seen to, information technology support simply shouldn’t be in the boss’ purview.

Columbia, Maryland, February 27, 2019 – Dresner Group, announced today that CRN®, a brand of The Channel Company, has named Dresner Group to its 2019 Managed Service Provider (MSP) 500 list in the Security 100 category. This annual list recognizes North American solution providers with innovative approaches to managed services. These services help customers improve operational efficiencies, maximize return on IT investments, and continuously help them navigate the complexities of IT solutions.

While running a business can be quite rewarding on a professional level, it can be extremely challenging, with countless obstacles to overcome--particularly in regard to technology and its management. Thankfully, there are ways your business can minimize the pain of managing technology. Here are just a few of them.

If you’ve read any of our content, we continually stress the importance of innovation. Learning how to adjust and do things better allows for any organization to maximize productivity. In doing so, it creates the environment needed to become a more successful business. But, can innovation actually be a productivity killer? Today we look at how innovating may not always be the best way to get your business to go where you want it to go.

Technology is an easy thing to take for granted, especially in an office that has countless solutions that are utilized on a regular basis. It doesn’t matter if you’re a small retail establishment, a large organization with multiple offices, or a factory to produce consumer items. Today, we’ll look at the various ways your business is changed for the better thanks to the use of technology.

As the technology that businesses have available to them develops, so does the propensity for this technology to be used unethically. This has become especially apparent where data collection is concerned, and what that data is used for after it has been collected. How can you keep operations moving both productively, and ethically?