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Dresner Group has been serving the Columbia area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Three Technology-Related Questions You Need to Answer “Yes” To

Three Technology-Related Questions You Need to Answer “Yes” To

For most businesses, technology is a complete necessity these days. It’s been proven that, by integrating some technology strategically, businesses can solve major operational problems that many smaller businesses and startups can’t. Today, we will ask three questions about business tech that any technology-savvy individual should know, and explain why you should know them. 

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The SMB’s Checklist for Necessary IT Services

The SMB’s Checklist for Necessary IT Services

Managed IT services have grown from a niche offering to a well-known concept in recent years, with many businesses already relying on outsourced IT services to some degree. In many ways, this only makes sense, as it allows businesses to enjoy access to services that would otherwise cost too much for them to independently adopt and support.

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2021 is Poised to Hold Some Big IT Challenges to Overcome

2021 is Poised to Hold Some Big IT Challenges to Overcome

Considering that 2020 was… less than great for many businesses, it should come as no surprise that there will likely be difficulties that carry on for some time into 2021. Naturally, these difficulties will require some new ideas and fresh thinking to properly resolve, as well as an openness to adopting innovative technologies. Let’s look ahead to some of the IT challenges we anticipate that 2021 will hold for businesses.

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Managed IT Services Provides Outstanding Results

Managed IT Services Provides Outstanding Results

When you think of managed services, you may not really understand just how it fits into your business. This month we wanted to demonstrate how a managed services provider can deliver a lot of value. 

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Where MSP Services Come From

Where MSP Services Come From

For most people, the term tech support is pretty self-explanatory. The terms managed services and MSP… not so much. Let’s go over what makes managed services and what we do as a managed service provider so different from the IT support you may be used to. To start, we’ll review where the idea of an MSP came from, and end with what one like us can do for you.

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How Managed Services Developed into What They Are

How Managed Services Developed into What They Are

When you see that we offer tech support, you almost certainly have an idea of what that means. However, upon hearing about our typical service delivery for the first time, many people are really surprised by how different our services—as a managed service provider—are. These differences are not an accident. Let’s go back in time a little while to explore how managed services came about, and what difference they could make for you.

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The End is Nigh for Adobe Flash Player

The End is Nigh for Adobe Flash Player

Once the cornerstone of many websites on the Internet, Adobe Flash Player is finally going into retirement. As soon as December 31, 2020 rolls around, support for the software will end. This means that it needs to be removed from your business’ technology before then.

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You Need to Keep a Close Eye on Your IT Investment Strategy

You Need to Keep a Close Eye on Your IT Investment Strategy

Your business depends on a budget to come out in the black at the end of the fiscal year, and the way you invest that budget will have a considerable impact. As you create this budget, your IT needs to be one of your top considerations… after all, it is what effectively powers the modern business. This month, we’ll discuss how diligently incorporating your IT into your budget can help your business be more successful down the line.

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The Best IT is Based on a Groundwork of Ethics

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I want to do something a little different for this blog post, and I truly hope it doesn’t come off as haughty. I want to talk about why I think Dresner Group is the right company to partner with to strategize, manage, and support all of your business technology.

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What’s Wrong With Business IT Support?

What’s Wrong With Business IT Support?

Working in IT for any length of time will make you understand that it isn’t just novice workers that have trouble with their computers. In truth, about seven out of ten people can’t diagnose and fix simple IT problems. With that truth, it’s evident that any business that relies on IT, or at least on the productivity of people who use workstations, needs to have some type of strategy to keep those endpoints up, running, and managed proficiently. 

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Why There Has Never Been a Better Time for Managed IT

Why There Has Never Been a Better Time for Managed IT

Okay, time for some real talk: There is no denying that 2020 has held a few unique challenges for everyone who runs a business. Economic challenges, political tensions, and an honest-to-goodness pandemic have all thrown us all for a loop. As a result, it is important that businesses all adjust their technology priorities to survive. Let’s discuss these priorities, and how they will need to shift. 

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Managed Services Have Never Been So Beneficial for Businesses Before

Managed Services Have Never Been So Beneficial for Businesses Before

With less than half of 2020 behind us, many of us would already like a re-do of this year. With a global emergency impacting the personal and professional lives of so many, businesses are struggling right now. For these organizations to survive, they will need to get the most out of every business investment. When it comes to their essential technology, we recommend investing in managed IT services.

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Six Things You Need from Your IT Service Provider Right Now

Six Things You Need from Your IT Service Provider Right Now

While managed services have made more sense for businesses to utilize for some time now, current events have made it even more apparent that this model of IT support is the only feasible option for businesses going forward. However, it has also never been clearer that you need to be selective in who you choose to provide this support.

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Tip of the Week: Keep an Eye on Your IT While You Aren’t There

Tip of the Week: Keep an Eye on Your IT While You Aren’t There

As the workers that power many businesses are remaining at home, remote solutions have proven to be a significant tool in keeping productivity moving. However, with nobody going into the office, monitoring your IT environment is necessary to make sure that the infrastructure you depend on is still in the right conditions. For this week’s tip, we’ll discuss some best practices to help you do so.

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Tip of the Week: Fixing a Slow Internet Connection

Tip of the Week: Fixing a Slow Internet Connection

The modern business uses IT in so many ways that aim to make a business move faster, be more efficient, and ultimately, produce more than it would have without that technology. Each of these technologies are powerful in their own right, but they depend on two variables: electricity and a reliably fast Internet connection. When your Internet connection isn’t doing your business any favors, you need to look into why you aren’t getting the network speeds you are paying for. After all, your business depends on it. Today, we will take a look at a few ways you can go about troubleshooting a slow Internet connection.

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Tip of the Week: Why Rebooting Can Fix so Many Problems

Tip of the Week: Why Rebooting Can Fix so Many Problems

There is quite possibly no more famous question in IT services than “Have you tried turning it off and on again?” While it may sound like a joke (and has quite often been used as one), could this advice actually work? The short answer: it does. For this week’s tip, we’ll explain why that is.

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3 Revolutionary Benefits of Managed IT Services That Will Change the Way You Think About Tech Support

3 Revolutionary Benefits of Managed IT Services That Will Change the Way You Think About Tech Support

No business can afford to go from crisis to crisis and hope to remain in business for long. Yet many businesses treat their IT needs as a single event, without considering how it fits in the bigger business strategy. These businesses are trapped in the break-fix IT model, living each day as it comes, and careening from one IT event to another, hoping for the best. 

It doesn’t have to be this way. When your business invests in managed IT, it’s like hiring a team of experts who will keep all aspects of your network finely tuned and maintained. This means fewer issues and a much greater chance to survive a catastrophic failure unscathed.

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End of Life Event on the Horizon

End of Life Event on the Horizon

If Windows 7 is still at work on some (or all) of your business’ workstations, you have about a month to upgrade or face dealing with major cybersecurity problems. This month we will look at the options a business would have if they need to upgrade from Windows 7 quickly.

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IT and Professional Services: A Strategic Relationship

IT and Professional Services: A Strategic Relationship

When you think of professional services, you may think about smart people doing important things that took them years to learn how to do. You may not, however, consider them the kind of people that lean on their technology to make their businesses work. This is because for the longest time, technology wasn’t a major part of the professional services landscape. 

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There’s Value in Outsourcing Your IT, Part II

There’s Value in Outsourcing Your IT, Part II

Old-school business information technology support isn’t necessarily wrong, but it most definitely isn’t cheap nor efficient. IT support strategies are developing in ways that some time ago, would have thought to be unheard of. Your business no longer needs a full on-site staff designated to maintaining network security or updating software. In part two of our five-part series, we discuss how your business can have the support it needs through managed services. 

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Dresner Group
5950 Symphony Woods Road Suite 302
Columbia, Maryland 21044

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