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Dresner Group has been serving the Columbia area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

End of Life Event on the Horizon

End of Life Event on the Horizon

If Windows 7 is still at work on some (or all) of your business’ workstations, you have about a month to upgrade or face dealing with major cybersecurity problems. This month we will look at the options a business would have if they need to upgrade from Windows 7 quickly.

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4 Variables Any Good Help Desk Will Have

4 Variables Any Good Help Desk Will Have

Technology support is a necessity for a business that wants to stay operational. To this end, a quality help desk is vital. Unfortunately, not all help desks have the same level of quality and knowledge on how to best support your business. We’ve put together a list of traits that you should look for when it comes to finding the best help desk support for your business.

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How Proactive IT Management Works Better

How Proactive IT Management Works Better

How does your company manage its technology? Does it struggle with the idea of managing multiple workstations, server units, networking components, mobile devices, and more? If so, then read on—we have some tips to help you better manage the many different technological parts of your organization.

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Managed IT Technicians are Reliable Repairmen

Managed IT Technicians are Reliable Repairmen

In today’s business world that is so reliant on technology, there are few issues more disruptive than a computer that is not working properly. When your computer stops working and you have no clue what to do next, who is first on your calling list for assistance? Do you have someone on-hand who can resolve your technology problems?

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Here are Some of the Most Popular Technology Resolutions for 2022

Here are Some of the Most Popular Technology Resolutions for 2022

With every new year comes new resolutions designed to help you defeat bad habits and bring better ones into your organization. Here are a couple of resolutions you can adopt for your business, particularly in terms of technology management and IT.

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Give Your Organization the Gift of Technology

Give Your Organization the Gift of Technology

Each year we try to come up with a creative Christmas article that ties IT into one of the many holiday fables, but this year we thought we would just forgo the pageantry and talk a little bit about how important our client’s are and what we can do to help take them where they want to go.

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IT Management’s Biggest Challenge can be Settled with Managed Services

IT Management’s Biggest Challenge can be Settled with Managed Services

How does your business manage its IT resources? Do you have a chief information officer, or CIO, in-house who manages everything related to your technology? If not, who is the one responsible for managing and maintaining your systems? If you don’t know the answer to this question, we have a reality check for you: you need to.

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WARNING: Widespread Log4j Vulnerability is a Massive Danger to Businesses

WARNING: Widespread Log4j Vulnerability is a Massive Danger to Businesses

Before this week, you probably never heard about Log4j. Right now, though, it’s the biggest topic in cybersecurity due to a massive vulnerability that is estimated to affect millions of devices. Your business needs to take this seriously.

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Our Technicians Can Deliver A Lot of Value

Our Technicians Can Deliver A Lot of Value

If you don’t properly maintain your technology, then it’s simply not going to be one of your company’s strengths. It’s a simple statement, but it’s one that many modern businesses fail to act upon. A managed service provider can make it much easier to get the technology maintenance your business needs to succeed. Let’s take a closer look at the people who deliver these services to your organization.

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You Can Tell a Lot About Your Business by Monitoring Your Network

You Can Tell a Lot About Your Business by Monitoring Your Network

Network security is one aspect of your business that absolutely should not be underestimated. In fact, many companies fail to adequately monitor their networks, and it can lead to many complications down the road. Why is it so critical to monitor your network, and how can you make sure that your business is actually doing it?

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A 5-Step Guide to Troubleshooting Technology Problems

A 5-Step Guide to Troubleshooting Technology Problems

When something goes wrong, it makes sense that you have a process in place to go over the issue and find a solution. This process, also known as troubleshooting, will have several variables that must be accounted for, but the general process itself remains unchanged. Here are the five steps to troubleshooting any problem, as well as ensuring that the issue does not become more problematic in the future.

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Outsourcing Your IT Doesn’t Mean You Give Up Control

Outsourcing Your IT Doesn’t Mean You Give Up Control

It isn’t an uncommon feeling amongst businesses and their owners that, by entrusting some facet of the business to an external company, some level of control is being sacrificed. We completely get it—it can be hard to put that kind of trust in something outside of your sphere of influence. Having said that, we just wanted to reassure you that a managed IT agreement is a different situation.

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Outsource Your Cybersecurity Needs to Ensure You Get the Best Talent

Outsource Your Cybersecurity Needs to Ensure You Get the Best Talent

To be adept at a task is to say that the one doing the task is a professional, or someone with substantial knowledge that can be used to effectively complete the task. Cybersecurity is one such area where having a considerable amount of knowledge is of particular importance to help navigate the complex environment surrounding it. How can your organization achieve this level of mindfulness and expertise?

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Answers to the Most Frequently Asked Managed IT Questions

Answers to the Most Frequently Asked Managed IT Questions

As a managed service provider, we are very aware that the term “managed service provider” isn’t particularly familiar to most people. To many, we’re computer people or an IT department, but that’s really just the top layer to what we do for our clients. To help mitigate this, we wanted to answer a few questions we’ve found people often have about the nature of our services, and how they can make your business processes more efficient and reliable.

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Three Technology-Related Questions You Need to Answer “Yes” To

Three Technology-Related Questions You Need to Answer “Yes” To

For most businesses, technology is a complete necessity these days. It’s been proven that, by integrating some technology strategically, businesses can solve major operational problems that many smaller businesses and startups can’t. Today, we will ask three questions about business tech that any technology-savvy individual should know, and explain why you should know them. 

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The SMB’s Checklist for Necessary IT Services

The SMB’s Checklist for Necessary IT Services

Managed IT services have grown from a niche offering to a well-known concept in recent years, with many businesses already relying on outsourced IT services to some degree. In many ways, this only makes sense, as it allows businesses to enjoy access to services that would otherwise cost too much for them to independently adopt and support.

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2021 is Poised to Hold Some Big IT Challenges to Overcome

2021 is Poised to Hold Some Big IT Challenges to Overcome

Considering that 2020 was… less than great for many businesses, it should come as no surprise that there will likely be difficulties that carry on for some time into 2021. Naturally, these difficulties will require some new ideas and fresh thinking to properly resolve, as well as an openness to adopting innovative technologies. Let’s look ahead to some of the IT challenges we anticipate that 2021 will hold for businesses.

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Where MSP Services Come From

Where MSP Services Come From

For most people, the term tech support is pretty self-explanatory. The terms managed services and MSP… not so much. Let’s go over what makes managed services and what we do as a managed service provider so different from the IT support you may be used to. To start, we’ll review where the idea of an MSP came from, and end with what one like us can do for you.

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Managed IT Services Provides Outstanding Results

Managed IT Services Provides Outstanding Results

When you think of managed services, you may not really understand just how it fits into your business. This month we wanted to demonstrate how a managed services provider can deliver a lot of value. 

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How Managed Services Developed into What They Are

How Managed Services Developed into What They Are

When you see that we offer tech support, you almost certainly have an idea of what that means. However, upon hearing about our typical service delivery for the first time, many people are really surprised by how different our services—as a managed service provider—are. These differences are not an accident. Let’s go back in time a little while to explore how managed services came about, and what difference they could make for you.

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410-531-6727

Dresner Group
5950 Symphony Woods Road Suite 302
Columbia, Maryland 21044

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