Dresner Group Blog

Our technology blogs feature IT tips and best practices for businesses in Columbia, Baltimore, Bel Air and in and about Maryland since 2002.

Four Standard Communication Tools Businesses Should Embrace

Four Standard Communication Tools Businesses Should Embrace

Depending on the software your business uses, you might find yourself either struggling to collaborate or reaping the rewards of doing so. When it comes to collaborative integrations, there are many innovative options on the market. Let’s examine some of the best options you have available to you.

Standard Communications Tools

Most modern businesses offer their employees several different ways to communicate with other members of their staff, their prospective clients, and current customers. Depending on the solution, they can either be simple and seamless or complicated with larger price tags. Here are some of the most commonly utilized tools:

  • Email
  • Telephone
  • Instant messaging
  • Documents

Communications can generally be split into two categories: written and verbal. Businesses need to have solutions in place that can handle both aspects of communication. One of the most common written communication solutions is email, and you’d be hard-pressed to find a business that doesn’t use it.


Thanks to hosted email solutions, businesses have access to dynamic tools that can help them send out messages in the most effective and efficient way. Most modern email solutions will use the following features:

  • Daily backup of emails
  • Virus protection
  • Encryption
  • Spam filtering
  • Synchronization
  • Push mail
  • Archival

These options give users all the features they will need to go about their day-to-day duties using email. Along with making the management of email easier, most modern business’ email systems have integration for additional features, like security, for example.

Instant Messaging

Thanks to instant messaging, businesses have access to faster methods of communication than email, but you should know that not all solutions are as effective as others. Some hosted email platforms might have them built right into them, while others might be standalone solutions. Regardless, IM systems are extremely valuable and helpful for businesses, and they are usually a part of a larger communication platform.


Other written communication platforms that you might not have considered include written resources like pamphlets, white papers, and other documents. When employees have access to this type of documentation, they can go about their duties in an informed manner. Sometimes documentation and FAQs can save your organization precious time and resources.

Telephone System

The telephone has been an important part of business communications for a long time, but the traditional sense of telephony is dead in the water compared to Voice over IP solutions. VoIP can be hosted on-site or in the cloud, and it can offer plenty of great features that your traditional telephone system would kill to have, chief among them seamless video conferencing. Remote teams benefit so much from this feature, as it gives them a chance to throw together a meeting at a moment’s notice. VoIP as a whole is an exceptionally potent business tool that can save you money. Here are some of the features it can offer:

  • Automated attendant with advanced call management
  • Caller ID
  • Call queuing 
  • Call following
  • SMS and MMS integration
  • Mobile device integration
  • Analytics 

…And many more.

Dresner Group can equip your business with all the tools it needs to stay productive and communicative. To learn more, reach out to us at (410) 531-6727.

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