Dresner Group Blog

Dresner Group has been serving the Columbia area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

It’s Not Just About Supporting Computers

It’s Not Just About Supporting Computers

First of all, if you haven’t noticed already, welcome to our new website! We launched the new design a couple of weeks ago and we’re very excited with the results. With it, we wanted to take a moment to reflect on some things that make Dresner Group different from other IT companies.

Computers Aren’t Our Main Concern, Not by a Long Shot

We all know the stereotypical IT person; they show up, sit down at a computer, and miraculously, it’s fixed so you can continue on with your day. Sometimes, it sounds like the typical IT person speaks their own language, dropping acronyms like SSID, DKIM, and VM, or talking about open ports as if they were lost at sea. While Dresner Group is partially composed of these ultra-high-tech individuals, we know deep down that at the end of the day, technology is just a small part of your life.

We know that your staff, your reputation, and your customers are much more valuable to you than the mass of steel, plastic, copper, glass, and cabling that makes up your network and every device on it. Again, at the end of the day, your technology is just a tool that helps you accomplish your goals. It’s important, of course, but your focus is on the people.

We Protect Your Business, Your People, and Your Customers

This is one of our core concerns whenever we build a relationship with a client. It’s not about installing the latest and greatest computers or selling as many antivirus seats as possible—it’s about equipping your staff with tools to work effectively while keeping them safe from the rapidly growing number of threats out there.

Cybersecurity is NOT what it used to be. Over the last couple of decades, so many people have gotten used to just needing to install antivirus software to protect themselves online. Threats are worse than ever now, and cybercriminals are in it to make money and do harm. Businesses like yours are being targeted, and your employees are seen as the easiest way past your defenses. 

That’s why we put such a big emphasis on things like endpoint protection, access control, multi-factor authentication, and even end-user training. Cybercriminals know how to tug at the heartstrings of your staff, and it takes a different approach to prevent these new threats compared to a few years ago.

Physical Security is Equally Important

Gone are the days when a business would splice a few camera feeds onto an old VHS every night. Today, physical security is as digital as your cybersecurity, and with it comes huge advantages in surveillance and accountability. 

On top of that, the security camera and security system market is filled with a plethora of options that are so complex, that they rival the confusing computer market of the early 2000s. There are so many choices and brands with widely varying pros and cons that it is extremely difficult to make an educated choice without sinking dozens or hundreds of hours into research. 

Our approach is simple—reliability, ease of use, and security are our main priorities. Every business has different physical security requirements, such as how long they need to keep footage, how often cameras need to be on, do some cameras need to work in darkness, etc. On top of that, you need the low-voltage and networking infrastructure to be reliable.

The Future of IT is Automation

This shouldn’t come as a big surprise—IT has always been about automation. Ever since the early 90s when the very first version of Microsoft Excel would auto-populate dates in cells, it’s been pretty clear that technology is here to shave off a little bit of time for your everyday tasks. It might not feel like it’s always doing that for you (unless you want to try to go back to the typewriter), but automation truly is the end result.

We’re going to keep seeing more of this as time goes on, from artificial intelligence capabilities in our everyday tools that can run custom reports or take information and parse it in a way that is easier to work with, to more and more complex systems working together and seamlessly sharing crucial information.

This has been a massive shift for the manufacturing and agricultural industries, and it’s finding its way into healthcare, engineering and architectural firms, and many other types of businesses. We are dedicated to helping small businesses take advantage of this type of innovation in order to become more profitable and do more with less.

Of Course, We Are Still Here for Computer Help Desk Support

Obviously if your business has an issue, we’re here to help. In fact, we can’t wait to help you and show you just how green the grass is on the other side of the fence. If your current IT provider is really only there to keep the computers running, it might be time to find a partner who understands your goals and turns your technology into a profit center for your business.

We don’t believe in pushy sales people or annoying tactics to get you to sign up for something you don’t need. In fact, we’re happy just meeting you over a cup of coffee to talk about how we can serve your business. To get started, give us a call at (410) 531-6727.

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  • (410) 531-6727
  • 8600 Foundry Street, Suite 302, Savage, Maryland 20763

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