Blog

Dresner Group Blog

Our technology blogs feature IT tips and best practices for businesses in Columbia, Baltimore, Bel Air and in and about Maryland since 2002.

Your IT Can (And Should) Be a Value Center, Not an Expense

Your IT Can (And Should) Be a Value Center, Not an Expense

For many years, IT has been stigmatized as an overhead expense for businesses. The costs have been challenging for organizations of all shapes and sizes. A lot of newer organizations might even be technically savvy and understand the value of technology, but focus on the costs without taking into account the value of properly managing and implementing that technology.

0 Comments
Continue reading

The Best IT Services Columbia, Maryland Can Get

The Best IT Services Columbia, Maryland Can Get

We have to say… Columbia is a pretty nice place. We aren’t the only ones who think so, either! Over the past few years, Columbia has been recognized as one of the happiest, best, and healthiest places in the nation. From our perspective, it’s also a great place to do business.

In short, we’re proud to call Columbia home.

0 Comments
Continue reading

Your Choice of IT Support Makes a Huge Difference

Your Choice of IT Support Makes a Huge Difference

Your business’ technology is critical to its productivity, but unfortunately, this technology can (and at some point, likely will) break. So, what do you do if and when it does?

Let’s go over some of the options that you have to consider.

0 Comments
Continue reading

Technology Support is Crucial when IT is Everywhere

Technology Support is Crucial when IT is Everywhere

Most things in your office depend on technology in some way. That’s just the simple fact of life these days. Let’s examine just how much of your business depends on the technology that powers it and how companies increasingly depend on IT to manage the countless devices that have permeated the office environment.

0 Comments
Continue reading

Vendor Management is a Challenge You Don’t Need to Tackle Alone

supplyChain

Any successful business likely has some kind of relationship with at least a few vendors as it likely depends on their services and available technology and supplies. Having said that, it can be truly challenging to juggle all these providers. How is it that this challenge can be overcome?

0 Comments
Continue reading

Maryland’s Top Three Crucial Tech Support Pillars

Maryland’s Top Three Crucial Tech Support Pillars

Be honest with us: when you hear the phrase “tech support,” what comes to mind? If your thoughts turn exclusively to painful phone calls or a guy coming over to bill you by the hour to fix a broken PC, we want to show you a better way. Managed IT offers far more than just that. Let’s go over three aspects of managed IT that are crucial to Maryland small businesses, and help keep your operations running smoothly.

0 Comments
Continue reading

Answers to the Most Frequently Asked Managed IT Questions

Answers to the Most Frequently Asked Managed IT Questions

As a managed service provider, we are very aware that the term “managed service provider” isn’t particularly familiar to most people. To many, we’re computer people or an IT department, but that’s really just the top layer to what we do for our clients. To help mitigate this, we wanted to answer a few questions we’ve found people often have about the nature of our services, and how they can make your business processes more efficient and reliable.

0 Comments
Continue reading

Where MSP Services Come From

Where MSP Services Come From

For most people, the term tech support is pretty self-explanatory. The terms managed services and MSP… not so much. Let’s go over what makes managed services and what we do as a managed service provider so different from the IT support you may be used to. To start, we’ll review where the idea of an MSP came from, and end with what one like us can do for you.

0 Comments
Continue reading

How Managed Services Developed into What They Are

How Managed Services Developed into What They Are

When you see that we offer tech support, you almost certainly have an idea of what that means. However, upon hearing about our typical service delivery for the first time, many people are really surprised by how different our services—as a managed service provider—are. These differences are not an accident. Let’s go back in time a little while to explore how managed services came about, and what difference they could make for you.

0 Comments
Continue reading

Some of 2020’s Biggest Tech Flubs

Some of 2020’s Biggest Tech Flubs

It’s no secret that 2020 has been relatively tough on all of us, down to the technology that so many use and rely on each year. Now that we’re in the home stretch towards a hopefully better 2021, let’s look back at some of the technologies that didn’t deliver as promised and some of the other issues that we saw this year—some relatively harmless, and some decidedly not.

0 Comments
Continue reading

Have You Applied the Recent Chrome Patches?

Have You Applied the Recent Chrome Patches?

Being told by an IT provider how important it is for you to update your software is probably a bit like your grade school teacher telling you how important it is to do your homework: of course they’re going to say it, it’s their job to do so. However, we’re telling you what the Department of Homeland Security announced when they released a warning to update your Google Chrome web browser.

0 Comments
Continue reading

Improve Your Business With These Documentation Practices

Improve Your Business With These Documentation Practices

With the amount of technology that the modern business relies on today, each business needs to maintain comprehensive documentation outlining it. As a managed service provider, we can provide an expert perspective on what needs to be included in this documentation. Let’s get into it.

0 Comments
Continue reading

Managed Services is Healthcare for Your IT

Managed Services is Healthcare for Your IT

Your business’ critical IT systems are on the fritz again, and you aren’t sure what’s causing the problem. Fortunately, you have access to help. When you don’t feel well, or something’s wrong with your body, you visit your healthcare provider. They’ll examine you, diagnose the problem, and prescribe a solution. This process has been in place for millennia. Much more recently, it was also adopted by a very different sector: the information technology industry in what is known as managed IT services. 

0 Comments
Continue reading

Technology Can be a Great Productivity Booster... When It Works

Technology Can be a Great Productivity Booster.. When It Works

Productivity is generally one of the top goals for a business, which is why there are so many technology solutions intended to increase your capability to work more productively. However, if these solutions don’t work as advertised, these businesses could quickly find themselves in a tough spot as their efficiency plummets. How can these deficits and delays be avoided?

0 Comments
Continue reading

How to Trim Your IT Support Expenses (But Keep Your IT)

How to Trim Your IT Support Expenses (But Keep Your IT)

When a budget comes into play, it is important to remember that there are a few ways that you can adjust it beyond eliminating line items. For instance, you can instead optimize some of the most egregious financial requirements your technology has--its support costs--by translating the unpredictably variable costs you likely deal with now for your support, to the much more sustainable agreement that a managed service provider will operate through.

0 Comments
Continue reading

Drenser Group Completes MSP Verify Certification!

Drenser Group Completes MSP Verify Certification!

Since 2000, the International Association of Cloud and Managed Service Providers -- also known as MSPAlliance -- has helped its members improve their capabilities as managed service and cloud service providers, while also promoting good service practices among Cloud and Managed Service Providers. As membership requires adherence to a strict code of ethics as well as an internal set of best practices, working with a member like Dresner Group provides the assurance that a consumer can expect high-quality and transparent services.

0 Comments
Continue reading

Why Your Technology Needs Upkeep, Updates, and Upgrades

Why Your Technology Needs Upkeep, Updates, and Upgrades

There is no question that today’s business operations require technology, but even that doesn’t tell the whole story. Not only do businesses need technology, they need to maintain this technology as well. Below, we’ll review the three basic steps to technology maintenance… and how we can help simplify these steps for you.

0 Comments
Continue reading

There’s Value in Outsourcing Your IT, Part III

There’s Value in Outsourcing Your IT, Part III

When you need something done that requires a level of skill or experience or knowledge that you don’t have, what do you do? Generally, you call in someone who has the required skill, experience, or knowledge that is required. Your business’ information technology strategy should be approached in the same way. As we continue our series on how managed services can make a business more efficient, we’re considering consultants.

0 Comments
Continue reading

How Managed Services Help Maryland Businesses

75329132_computer-Maryland-flag_edited

We’re proud that we can say that there are many local businesses that know us for the specific work that we’ve completed for them. We’ve resolved a lot of specific IT shortcomings for them, but we also want to make sure that people know what we do as a managed service provider. That’s why we’re getting back to basics.

0 Comments
Continue reading

Dresner Group Recognized for Excellence in Managed IT Services

dresnergroup_crn_500

Columbia, Maryland, February 27, 2019 – Dresner Group, announced today that CRN®, a brand of The Channel Company, has named Dresner Group to its 2019 Managed Service Provider (MSP) 500 list in the Security 100 category. This annual list recognizes North American solution providers with innovative approaches to managed services. These services help customers improve operational efficiencies, maximize return on IT investments, and continuously help them navigate the complexities of IT solutions.

0 Comments
Continue reading

Client Service Login

Latest News & Events

This tournament is scheduled to be held Friday, June 10, 2022. The past six years have all been sold-out and this year is shaping up to be another one for the books you won't want to miss. 

Contact Us

Learn more about what Dresner Group can do for your business.

  • (410) 531-6727
  • 8600 Foundry Street, Suite 302
    Savage, Maryland 20763

Copyright Dresner Group. All Rights Reserved.