Dresner Group Blog

Our technology blogs feature IT tips and best practices for businesses in Columbia, Baltimore, Bel Air and in and about Maryland since 2002.

You Can Use Software to Vastly Improve Your Customer Relationships


Customer relationships are at the heart of any business that sells a service or goods, making a technology solution like a CRM a powerful way to jumpstart operations. Let’s review what some of the benefits of using a CRM are and how your organization might use one to the best of its ability.

Let’s break down the features that you want your CRM to come with.

What Features Should My CRM Platform Offer?

Workflow Automation

The more of the CRM workflow that can be automated, the better. In short, the less time you have to spend managing these processes, the more time you can dedicate to other responsibilities and initiatives. You save time, but you also save the possibility of user error from getting in the way of your processes. Faster results and greater accuracy make for an excellent combination under any circumstances.


Similarly, if you have multiple software solutions and platforms that integrate with your CRM, you can take advantage of additional functionality that can save you a ton of time in terms of workflow. You should look for integrations like marketing automation, chat, call center, support, and web analytics; trust us when we say that these tools will pay for themselves in the long term.

Contact Management

Staying in touch with your clientele or customers is extremely important, especially when you are trying to turn prospects into actual customers. A high-quality CRM can make this as easy as can be.

Lead Management

Keeping track of leads, including contacts that your team have had with them, can be beneficial for your business. The importance of being able to turn these numbers into actionable metrics cannot be understated. A CRM gives you ways to grow your pool of prospects and it gives you an idea of which ones might be most lucrative to form a relationship with.

This only scratches the surface of what a CRM can do for your business. To learn more, reach out to us at (410) 531-6727.

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