Dresner Group Blog

Our technology blogs feature IT tips and best practices for businesses in Columbia, Baltimore, Bel Air and in and about Maryland since 2002.

How a Small Business Can Benefit from a Customer Relationship Management Platform

How a Small Business Can Benefit from a Customer Relationship Management Platform

While it can be too easy to assume that specialized software, like customer relationship management (CRM) software is reserved exclusively for massive companies, there are a lot of benefits that small businesses can see from using it. Let’s take a look at some of these benefits now.

A CRM Helps You Track (and Increase!) Your Profitability

Bet you weren’t expecting that to be the first benefit we brought up!  Not only do many CRM programs feature bookkeeping functions and automated costs and discounts, which allow your financial department to spend more time on other tasks, they can help you identify points of failure in your sales process that you can then adjust for success. 

Can you close a sale effectively, but your follow-through falls short enough to dissuade repeat customers? Your CRM can not only identify this, it can also help you fix the problem through automated reminders and outreach steps.

A CRM Makes Data Management Easier

How long does it take each employee to manually put in the data that you include in your customer profiles? A CRM makes this process far simpler and faster through automation, as well as making it easier for your sales and customer service teams to access this data as it is needed.

A CRM Helps You Narrow Down and Specify Your Customer Base

It’s important that you focus your business and its efforts on the right people—the ones who need your services and are a good fit for your delivery of them. A CRM can help you segment your prospects into different groups based on a variety of categories, whether it's the industry they serve, their position in their company, or where they are located. Going further, your CRM can be used to build a profile of each prospect and client, enabling you to meet their needs more precisely than you could otherwise… at least, at the ease that the CRM provides.

A CRM Helps to Expedite Your Sales

Sales quotas are critical for any business’ success, and the CRM clearly provides the tools that make the process more efficient. As an added bonus, the CRM also works the other way in the supply chain by allowing your business to keep track of your own vendors and contacts. As a result, using a customer relationship management platform assists your sales processes as both vendor and customer.

We’re Here to Help You Make the Most of Your CRM…

…and the rest of your business’ IT, for that matter. Give us a call at (410) 531-6727 to put the professionals of Dresner Group to work for you.

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