Dresner Group Blog
You May Be Surprised What You Are Missing Without a Help Desk
Businesses these days rely on technology in order to function properly, but what happens when this technology doesn’t operate as intended? If your organization doesn’t have a dedicated help desk on-premise, you’re probably suffering from unnecessary downtime and technology troubles with no recourse.
Of course, not all businesses have the luxury of hiring in-house technicians to function as a help desk. In cases like these, outsourced solutions are viable alternatives, if they aren’t outright better overall. Here are some of the best reasons why your organization should implement an outsourced help desk solution.
Help Desk Support Minimizes Downtime
You may have heard the excuse, “I would have done the work, but I didn’t know how,” or “My computer wasn’t working properly.” If you don’t have anyone available to help your staff with their issues, chances are they are being ignored and piling up, resulting in a situation where your staff simply can’t do their jobs--not because they don’t want to, but because they literally can’t. If you have someone your staff can reach out to for assistance with the technical side of their job, they’ll be more likely to get assistance and improve their productivity. Most importantly, you’re keeping downtime to a minimum, as it is a huge blow to your bottom line if left unchecked.
Help Desk Support Provides a Single Point of Contact
Even more confusing for some employees is who to actually contact in the event they need help with their technology. Sometimes the organization will have several numbers compiled in a location for all to see, but this isn’t helpful, as the employee might wind up having to reach out to several vendors just to resolve a basic issue. By using a help desk solution, there is only a single phone extension or email address to inform, making this kind of assistance much more accessible.
Help Desk Support Can Augment In-House Assistance
Let’s say that your internal IT department is responsible for helping your employees out with their technology troubles. This is fine and all, but chances are that they don’t have enough time to implement new solutions, keep your hardware and software updated, monitor your network for inconsistencies, and manage all of your organization’s devices, let alone take a call from Susan down the hall because she can’t access her email. You can help your business’ IT department out by taking this one responsibility off their shoulders and handing it to an outsourced, remote help desk.
If your business finds itself falling short in terms of help desk support, look no further. Dresner Group can help your business get the support it needs to maintain operational efficiency. To learn more, reach out to us at 410-531-6727.