Businesses spent a lot of time and money in 2020 adjusting to the COVID-19 pandemic. One could argue that many of them didn’t have a plan until it was to the point where either they made one, or their business collapsed. Some collapsed anyway. It has been a difficult year with businesses that have made it through doing the right things and using a set of new tools that allowed their operations to remain effective. Many of these tools will be phased out when the time comes, but one is absolutely here to stay: video conferencing.